Push Notifications

Use Push Notifications to alert your "mobile panelists" that they have new surveys waiting for them. The panelist then simply taps the message to participate in the survey.

Push notifications are not dependent on respondents checking their email, and they are more reliable than SMS. Push registration is updated automatically every time the respondent uses the Panel App, so if the respondent changes their mobile number the information will be updated the next time they log in.

The push notification system uses the same system as for email invitations - when the system is set up correctly the Push Notification check-box becomes available.

To send a push notification:

1. In the survey that you will be sending to your panelists, create an email in the Invitation and reminder emails folder and set this up as the Push Notification message.
2. In the panel, go to the Sample Management > Job List menu item.

The list of available jobs is presented.

3. Select the sampling job you wish to use.
4. In the Sampling Job page, go to the Execution tab and click Execute Job.
5. In the Execute Job Properties dialog, check the Upload Sample box then click Next.

The Upload Sample Properties page opens. Here you can select to send emails and/or push messages - .



Figure 1 - Setting up to send the Push Notification

6. The Push Message drop-down will list the emails you have available in the survey. Prior to this step in the process you should have set up one of the emails as the push notification - select that email.

If the desired languages are properly configured as part of the panel user database and the email template selected for the push is correctly set up for multiple languages, then the right language will be used in the push message.

Note: Remember that the selected email will be presented to the respondent on his/her mobile display, so space will be restricted. The email subject should not exceed 30 characters and the email body should not exceed 120 characters, including spaces.

7. Select the time you wish to send the notification, then click Finish.